Frequently Asked Questions

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How long will my order take to ship?

Shipping times vary by product, but all U.S. book orders are sent via USPS media mail which typically takes 2-8 business days for delivery. We try to drop off orders daily from Monday-Friday, excluding weekends and U.S. holidays.

For all orders worldwide, you'll receive a shipping confirmation email with tracking information once your order is being prepared for shipment. Please allow up to (2) business days for this tracking to show movement since carriers can sometimes miss their initial scans.

I bought a preorder book (yes!) - what's next?

For preorders, the estimated shipping lead time is included in the item description. Typically these take 12-14 weeks, depending on my printer, customs, and freight travel.

Once received and inspected, all book orders are shipped via media mail and shipping is calculated at checkout with that in mind. You'll find my shipping prices for books only are lower than you might expect!

My book arrived damaged (oh no!) - what do I do?

We do our absolutely best to inspect all books before they're shipped, and pack each of them with care and in packaging we've tested to ensure it arrives in the best possible condition.

If you do receive a damaged or potentially defective item, please email me directly at contact@emmahamm.com!

Please include the following with your email:

  • Photos of the item and issue
  • The packaging condition when it arrived
  • Any other information to help us!

Once we receive your email with the above, we will work with you on either a partial refund or a replacement if available.

If a replacement is necessary, we may require you send back the damaged item with a prepaid return label we'll provide.

How can I get in touch with you?

Send me an email at contact@emmahamm.com!

Or, DM me on Instagram @emmahammauthor and I'll chat with you there!

Didn't find what you were looking for? Feel free to contact us at any time!